14. What is your cancellation policy?

Our goal is to provide quality house/office cleaning services in a timely and professional manner to all of our customers. In order to do so, we have had to implement a cancellation policy. This policy enables us to better serve our customers.

A $50.00 late cancellation charge will apply for all late cancellations. “Lock Outs” or if you have not provided a key/code, both are considered a late cancellation and would result in a $50.00 charge.

We understand that life does not always go as planned. However, if it is necessary to cancel/postpone any already scheduled cleaning, Crystal Clear Cleaning Service requires a 24 hour notice from the business day prior to your scheduled cleaning for all cancellations. This will allow ample time to make necessary adjustments to our daily schedule. Crystal Clear Cleaning Service housekeepers rely on regularly scheduled jobs to pay their bills. If you need to cancel your scheduled cleaning, please call Crystal Clear Cleaning Service at 540-229-4330 or email us at least 24 hours in advance, since we turn away other clients to hold your scheduled cleaning. Please reschedule your cleaning services within the same week

Comments are closed.