FAQs

faqsMany of our customers have specific questions about our professional cleaning services.  Here are just a few of the frequently asked questions that we hear at Crystal Clear Cleaning Service.

If you don’t see your question, please call us at 540-229-4330. We will be happy to answer all of your cleaning questions.

Cleaning

What types of payments are acceptable?

Payment is due upon completion for each service. Preferable payment is a personal check or cash.

What are your rates?

Our pricing is completely individualized based on the size, lifestyle and frequency of clean.  Please contact us at 540-229-4330

Do you have work guarantee?

Yes, because customer satisfaction is our company’s goal. However, miscommunication can occur, we want to have our customers 100% satisfied. Call us within 24 hours and we will come back to re-clean the area in question.

 

Will I have the same housekeeper every time?

On occasion, we may need to replace a scheduled housekeeper due to some uncontrollable situation.

Can I have the same day and time at every cleaning?

We maintain our schedule based on scheduled time and day.

Are you flexible with day and times?

We have to keep a schedule based on time and days to meet all customer needs. However, we will work together to accommodate your cleaning needs.

Do I have to be home when they are cleaning?

Our housekeepers work independently and no one needs to be present. Arrangements can be made for accessing your home/office during the scheduling service.

Does the housekeeper get in if I’m not at home for the first service?

When we meet for the free estimate, arrangements can be made to accessing your home/office.

Do I provide the supplies or do housekeepers bring their own?

We will furnish the supplies as listed. If you have specific types of cleaners that you use, then we will use your cleaners. It’s your home and we’ll clean it your way.

What supplies should the customer have available?

The customer should have available trash bags or any other speciality cleaning items they may use, such as toilet papers and papers towels.

What if my cleaning falls on a holiday or if the weather is bad?

We will call to reschedule your house/office cleaning when the holiday falls on one of the major holidays, (New Years, Christmas, Independence Day, Memorial Day, Labor Day and Thanksgiving), We will also, call you if weather conditions are bad, due to snow and icy roads. For safety of our housekeepers, we do not send them out in incumbent weather conditions.

What should I do before a cleaning service comes to do the cleaning?

To help make the cleaning services more efficient, we ask that you pick up clothing, toys, dirty dishes and other household items prior to our visit.

How soon can I say goodbye to my cleaning chores?

Don’t delay! Call 540-229-4330 to set up a “FREE”, no obligation, in home/office estimate and then schedule your regular cleanings. It’s that easy!

What is your cancellation policy?

Our goal is to provide quality house/office cleaning services in a timely and professional manner.  A $50 late cancellation fee will apply for failure to provide a key/code and/or failure to provide proper notice (less than 24 hours) if services are not rescheduled within the same week.